Before you may place orders to purchase or sell with Pioneer Collectibles you must read and accept all of the terms and conditions in our user agreement. By using our website, you represent and warrant without limitation that you have read, understand and agree to the terms of this agreement.
Pioneer Collectibles reserves the right to make any necessary changes to its terms and conditions at any point in time without notice. If you use our website after we have posted a change to the terms and conditions, then you have agreed to the new terms and conditions that are present by the most recent version of your terms and conditions.
Eligibility: You must be at least 18 years of age to purchase or sell or use the website of Pioneer Collectibles. When entering the website you represent and warrant that you are of legal age and you have knowledge and experience to make an informed decision when buying or selling to Pioneer Collectibles. By entering our website you acknowledge that you are the individual making all of your own decisions when purchasing or selling to Pioneer Collectibles.
Payment Options: Pioneer Collectibles requires that all payments be made by PayPal, credit card, debit card, bank wire, personal check, certified check, or cashier’s check. Direct Bank wire is always recommended for orders over $5,000. Pioneer Collectibles does not accept cash on delivery orders.
Documentation: Pioneer Collectibles reserves the right to request additional documentation for certain credit card orders or any other orders. Pioneer Collectibles expressly reserves the right to refuse or cancel any order, for any reason, at its sole discretion, regardless of the payment method and price confirmation.
Return Policy: At Pioneer Collectibles we provide all of our customers with a refund, return or exchange policy on all memorabilia and rare coins. The right is limited to fourteen (14) days from the date on which the customer has received the products from us. You must notify Pioneer Collectibles Customer Service Department at info@pioneercollectibles.com within fourteen (14) business days from the date that you receive the item and follow the instructions provided to you. Unfortunately since the price of precious metals fluctuates continuously throughout the day, we cannot accept returns on any precious metals transaction. Shipping and handling charges are non- refundable. You are fully responsible for all taxes, as well as return shipping and handling costs. The customer must make sure to carefully package and provide tracking information for the product that they are returning and the customer will assume the full cost of return shipping.
Pioneer Collectibles strives to protect your shipments by being discreet with our shipping labels and do not disclose or give any indication that contents inside the package contain valuable precious metals. We do not ship to any drop locations or non-USPS mail services such as UPS stores, P.O. Mail Boxes, etc., and other retail shipping centers. All PayPal orders require both the billing and shipping addresses to be verified and confirmed. When we ship the items to you, if the items are damaged or lost in transit, we will accept full responsibility and pursue any claims with our insurance policy.
Please note that Pioneer Collectibles will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability ceases the moment the package is signed for or left at the specified delivery address.
We currently do not ship internationally. We only ship to the United States excluding Puerto Rico.
Pricing: All prices quoted on our website are in U.S. Dollars. While we work hard to ensure that all of our inventory and prices are current, discrepancies may occur at times due to product availability and changing market conditions, as well as typographical errors.
We strive hard to assure the accuracy and information of the products and pricing that we provide on our site. However, pricing or typographical errors may occur. In the event that those errors do occur, Pioneer Collectibles reserves the right to cancel that order. Pioneer Collectibles shall have the right at its sole discretion to cancel or refuse any orders placed on any item. We will notify you via email of such cancellation and do apologize if situations like this arise.
Content of Website: The contents on this website are solely intended for informational purposes. Occasionally information on the website may contain inaccuracies, typographical errors, or other omissions that may relate to availability, pricing, or product descriptions. Pioneer Collectibles strives to ensure accuracy on all of the content on the site but it is your responsibility to evaluate the accuracy of all the content available on the site.
Force Majeure: If Pioneer Collectibles cannot perform any obligation hereunder as a result of any event that is reasonably beyond its control. Pioneer Collectibles’ delay or failure to perform such obligation shall be excused and Pioneer Collectibles shall not be liable for any damages as a result of, or in connection with, such delay or failure to complete the transaction.
Payment Method Options: We accept numerous forms of payment methods. Please make sure to read and follow all the terms of your payment method of choice to ensure that all orders are handled accordingly.
Credit Cards: Visa, MasterCard, American Express, and Discover cards are all accepted forms of payment on non precious metals related items. We do not accept credit/debit cards as a form of payment for precious metals items. We do not electronically store credit card information, for security reasons. Please be mindful that all credit card orders must have the same billing and shipping address to successfully place an order.
Paypal: We accept PayPal for most transactions. In-store pickups are not permitted when buying with PayPal on PioneerCollectibles.com
Checks: Personal, bank, cashier’s check and wire transfers can delay shipment up to 2-4 weeks until payment has fully cleared. We require 2 forms of ID including at least a drivers license or passport.
Contacting Us: If you have any questions about this agreement or the policies of this site, or your dealings with Pioneer Collectibles please contact us at info@pioneercollectibles.com or (318) 000-0000.